| The following service aggrement options apply to: |
- ProBatch™ IntelliSeries™
- ProBatch™ IntelliCast
- ProBatch™ P1 Series
- ProBatch™ P1x Series
- ProBatch™ M1 Series
- ProBatch™ M1x Series
- ProBatch™ G9 Series
- ProBin™ E1 Series
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| |
| Bronze |
- Software phone support only
- Hardware replacement not included
- Loaner computer service provided for a daily fee
- Software maintenance upgrades included
- Software enhancement upgrade provided for a fee
|
| Silver |
- Hardware/software phone support
- Hardware replacement included*
- Loaner computer service provided free of charge
- Software upgrades free of charge**
- Upgrades via data connection (with high speed only)
- Premium direct cell phone access to any technician provided for a fee
- Discount for customers with a high speed connection (DSL or better) to the batch computer***
|
| Gold |
- Hardware/software phone support
- Hardware replacement included*
- Loaner computer service provided free of charge
- Software upgrades free of charge**
- Upgrades via data connection (with high speed only)
- Premium direct cell phone access to any technician provided free of charge
- Discount for customers with a high speed connection (DSL or better) to the batch computer***
- Free computer workstation upgrade every five (5) years ($3000.00 Value)****
|
| Platinum (Best Value!) |
- Hardware/software phone support
- Hardware replacement included*
- Loaner computer service provided free of charge
- Software upgrades free of charge**
- Upgrades via data connection (with high speed only)
- Premium direct cell phone access to any technician provided free of charge
- Discount for customers with a high speed connection (DSL or better) to the batch computer***
- Free computer workstation upgrade every two (2) years ($3000.00 Value)****
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| |
| microDispatch Service Agreements are available as an add-on fee to one fo the Service Agreements above |
| ProBin S1 Series Service Agreements are available as an add-on fee to one fo the Service Agreements above |
| Printer Service Agreements are available as an add-on fee to one fo the Service Agreements above |
